Is your client journey costing you clients?
I know you probably didn’t start your business because you’re obsessed with systems and processes.
But this comes with the territory of running a business.
And if your client journey is clunky, your backend is pure chaos, and your business runs off vibes and feelings instead of systems – you could be leaking time, money, and dream clients without even realising it.
So it’s time to put on your big girl pants and get your client journey sorted right now.
The good news is that there are magical unicorns who LOVE all things systems, processes, automations and client journeys – including today’s guest on the How I Do Content Podcast Mariana Gaona Lopez.
Let me introduce you to Mariana
Mariana is the systems-obsessed digital ops gal behind Pink Ocean Virtual Solutions – and she’s the one service providers call when their backend’s a mess and they’re ready to stop drowning in admin and actually enjoy the work they’re good at.
Think: Moxie CRM setups, workflow automations, inbox cleanups and SOPs – all customised to support your brain, your energy, and the way you do business.
In this episode, we talk about:
- Why a clunky client journey could be costing you sales (and how to fix it fast)
- The biggest mistakes service providers make when setting up systems – and what to do instead
- How to create backend systems that support your brain, your energy, and your boundaries (without needing to be a tech wizard)
So if you’ve been winging it and hoping for the best – this episode is your system’s wake-up call.
Connect with Mariana
Follow Mariana on Instagram @pinkoceanvs
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